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Exchanges and Returns

  • Time limit30 daysFor exchanges or returns.
  • Product conditionUnopenedIn perfect condition and in its original packaging.
  • Exchanges in SpainNot freeThe second shipment of an exchange is not free of charge.
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Policy summary

  • Time limit: 30 DAYS FOR EXCHANGES OR RETURNS
  • Condition: unopened products in perfect condition.
  • Refund: we refund your money when the product has not been opened.
  • Exchange: you can exchange it for another product within the same period by sending the item back unopened.

Cost of a second shipment

For orders placed in Spain, if an exchange is made, the costs of the second shipment are no longer free.

  • Second shipment (exchanges): Current rates apply. It is invoiced.

Key conditions

Time limit and product condition

  • 30 DAYS FOR EXCHANGES OR RETURNS
  • Only unopened items in their original packaging are accepted.

Returns (refund)

  • We refund the amount once the unopened product has been received and checked.

Product exchanges

  • 30 DAYS FOR EXCHANGES OR RETURNS; the product must be unopened.
  • In Spain, the second shipment of an exchange is not free.

How to request an exchange or return

  1. Give us your order number and the reason.
  2. Pack the unopened product securely.
  3. Send it or book the collection as we tell you.
  4. We will confirm receipt and process the refund or exchange.

info@thecosmeticrepublic.com · (+34) 93 554 37 14

If you wish to exercise your right of withdrawal, you can also use our withdrawal form.

Discreet packaging and delivery slot

  • We can use anonymous packaging and a sender other than THE COSMETIC REPUBLIC if you ask us to.
  • You can specify a delivery time slot (min. 3 hours) in the Notes and Special Requests field of the cart.

Questions about our products?

We are happy to help with recommendations and how to use them.