Help
Frequently asked questions
About hair care Is it normal to lose hair every day?
Yes. We lose between 70 and 100 hairs a day. If you consistently lose more than 100, there may be an underlying cause such as alopecia, stress, hormonal changes, etc.
About hair care How do I know whether I have a hair loss problem or it is just temporary?
Occasional shedding lasts a few weeks. If you notice thinning patches, constant loss or finer hair, it is best to act as soon as possible.
About hair care Why does dandruff appear? Can it be treated?
Dandruff is caused by an imbalance of the scalp, often due to the Malassezia fungus. It can be treated with gentle, rebalancing antifungal products
About hair care Can stress or diet affect my hair?
Yes. Stress, a poor diet and lack of rest are common causes of hair loss or weak hair.
How to choose the right treatment Which treatment do I need for hair loss?
It depends on the type of hair loss:
- Androgenetic (genetic) alopecia: Genetic test + Hair laser + SAF100PRO
- Hair loss due to stress or hormonal changes: Night vitamins + Multivitamin shampoo
- Hair loss due to fragility: Thickener + Serum + Mask
How to choose the right treatment And if my problem is oiliness or itching?
Oil-control spray + sebum-regulating shampoo + scrub once a week
How to choose the right treatment And if my hair is very dry, treated or frizzy?
Glycolic acid mask + Plus Serum + Revitalising cap
Are our products safe? Can they be used during pregnancy or breastfeeding?
Yes, all our treatments are topical and have no contraindications
Are our products safe? Are they suitable for teenagers or children?
Yes. From 3 years of age (check each specific product). Most products contain no sulphates, silicones or toxic substances
Are our products safe? Can I use the products if I have a sensitive scalp?
Yes. Many are formulated specifically for delicate scalps or those prone to irritation
Use and results: how to apply them correctly How often should I wash my hair?
It depends on your scalp type. In general, 2–3 times a week is ideal. Using a gentle product lets you wash it more often without damage
Use and results: how to apply them correctly When will I start to notice results?
With treatment products: from 4 weeks of consistent use. With instant solutions such as fibres or serums: an immediate visual effect
Use and results: how to apply them correctly Should I apply the products to dry or wet hair?
It depends on the product.
- Fibres: on dry hair
- Serums: on damp or dry hair, depending on use
- Oil-control spray: on a damp scalp
- Ampoules: straight after the laser or on a clean scalp
Can I combine several treatments? Can I combine several treatments?
Yes, you can and you should.
Many of our products are designed to be used together:
- Night vitamins + shampoo + scrub
- SAF100PRO ampoules + Laser + Plus Serum
- Fibres + fixing spray + vitamins
- Scalp mask + 0.0 Conditioner
Frequency and guarantees Can I use the products every day?
Yes. Most treatments are designed for frequent or daily use
Frequency and guarantees Can I alternate shampoos?
Yes. You can use a regulating one and a nourishing one depending on the day or your needs
Frequency and guarantees Do the devices come with a guarantee?
Yes. The hair laser, for example, has a 2-year guarantee
Frequency and guarantees Can I save an ampoule for another day?
No. Once opened, it must be used in full so it doesn't lose effectiveness