1. About hair care
Is it normal to lose hair every day?
Yes. We lose between 70 and 100 hairs a day. If this number consistently exceeds 100, there may be a cause, such as alopecia, stress, hormonal changes, etc.
How do I know if I have a shedding problem or if it's just temporary?
Occasional hair loss lasts a few weeks. If you notice thinning, persistent hair loss, or sparse areas, it's best to take immediate action.
Why does dandruff appear? Is there a solution?
Dandruff is caused by an imbalance in the scalp, often caused by the Malassezia fungus. It can be cured if treated with gentle antifungal and rebalancing products.
Can stress or diet affect hair?
Yes. Stress, poor diet, and lack of rest are common causes of hair loss or weakness.
2. How to choose the ideal treatment
What treatment do I need if I have hair loss?
It depends on the type of hair loss:
Androgenic alopecia (genetic): Genetic test + Hair laser + SAF100PRO
Hair loss due to stress or hormonal changes: Night vitamins + Multivitamin shampoo
Hair loss due to fragility: Thickener + Serum + Mask
What if my problem is oil or itching?
Oil control spray + sebum-regulating shampoo + exfoliant once a week
What if I have very dry, treated, or frizzy hair?
Glycolic Acid Mask + Plus Serum + Revitalizing Cap
3. Are our products safe?
Can they be used during pregnancy or breastfeeding?
Yes, all our treatments are topical and without contraindications.
Are they suitable for teenagers or children?
Yes. From 3 years old (see specific product information). Most products do not contain sulfates, silicones, or toxins.
Can I use products if I have a sensitive scalp?
Yes. Many are specifically formulated for delicate or irritation-prone scalps.
4. Use and results: how to apply them correctly
How often should I wash my hair?
It depends on your scalp type. In general, 2-3 times a week is ideal. Using a gentle product allows you to wash your scalp more often without damaging it.
When do I start to see results?
In treatment products: after 4 weeks of consistent use. In immediate solutions such as fibers or serums: immediate visual effect.
Should I apply the products dry or wet?
It depends on the product.
Fibers: dry
Serums: wet or dry depending on use
Grease spray: on damp scalp
Ampoules: directly after the laser or on clean scalp
5. Can I combine several treatments?
Can I combine several treatments?
Yes, you can and you should.
Many of our products are designed to be used in synergy:
- Night vitamins + shampoo + scrub
- SAF100PRO Ampoules + Laser + Plus Serum
- Fibers + fixative + vitamins
- Scalp Mask + Conditioner 0.0
6. Frequency and guarantees…
Can I use products every day?
Yes. Most treatments are intended for frequent or daily use.
Can I alternate shampoos?
Yes. You can use a regulating one and a nutritive one depending on the day or your needs.
Do the devices have a warranty?
Yes. The hair laser, for example, has a 2-year warranty.
Can I save a vial for another day?
No. Once opened, it must be used completely to avoid losing effectiveness.